Privacy policy and accessability

This Privacy Policy sets out the data processing practices carried out through the use of the Internet and any other electronic communications networks by Breast Cancer Haven. If you have any requests concerning your personal information or any queries with regard to these practices please contact our Database & Gift Aid Manager by email or post at Breast Cancer Haven, Effie Road, London SW6 1TB. Please note that all data thus captured will be used and held in accordance with the requirements of the Data Protection Act 1998.

Information collected

We collect information from visitors to this website by various methods such as online forms, email hyperlinks and ‘contact us’ web pages. This enables us to respond, according to the preferences you submitted, to provide you with information, acknowledge your donations, confirm appointments, or add you to our newsletter mailing list.

In addition to the above, we collect information automatically about your visit to our website. Please see our ‘Accessibility’ section for more details below.

Use of personal information

We process personal information collected via this website for the purposes of:

  • Providing and personalising our communications with you.
  • Dealing with your enquiries and requests.

Data capture information

We will send you information according to the preferences you submitted via the various methods on our website. If you would like to change these preferences at any point, please email our Database & Gift Aid Manager or call us on 020 7384 0000. Alternatively you can also write to The Database & Gift Aid Manager, Breast Cancer Haven, Effie Road, London SW6 1TB.

 

Marketing - managing how we communicate with you

Personal information submitted by you in connection with a specific issue, service or product will only be used by us to address the issue or provide you with the service or product you have requested.

Breast Cancer Haven will process your personal data for the purposes of achieving their charitable objectives and conducting fundraising activities. It is our policy not to transfer data to any other organisation, other than third parties who are acting on our behalf who have undertaken not to disclose it.

Your information may be used:

  • to send you details of products or services that we offer that we have identified as likely to be of interest to you;
  • for fundraising activities;
  • to provide and personalise our services;
  • to dealing with your enquiries and requests; and/or
  • to administer orders for our shop.

This will only be in accordance with the preferences that you indicated when you completed your order, confirmed your appointment, or made your donation, or requested information.

If at any point you would like to change how we communicate with you, or whether we send you fundraising or marketing material, please contact Hannah Daws, Fundraising & Communications Director, by email or post at Breast Cancer Haven, Effie Road, London SW6 1TB.

Disclosure

Breast Cancer Haven will only disclose data when obliged to disclose personal data by law, or the disclosure is ‘necessary’ for the purposes of national security, taxation and criminal investigation, or where we have your consent.

Accessing your personal information - Subject Access Requests

You have the right to see what personal data we hold about you. To obtain a copy of the personal information we hold about you, please write to The Database & Gift Aid Manager, Breast Cancer Haven, Effie Road, London SW6 1TB. Please note that we reserve the right to charge a fee of up to £10 for any such request.

Information security

Links to third party websites

Our website may contain links to other websites that are outside our control and are not covered by our Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours.

Access to any other website linked to this website is at your own risk and Breast Cancer Haven is not responsible for the accuracy, availability or reliability of any information, goods, data, opinions, advice or statements made available on these websites. As such, Breast Cancer Haven is not liable for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such third party website. Breast Cancer Haven provides these links merely as a convenience and the inclusion of such links does not imply an endorsement or recommendation.

Internet-based transfers

Given that the Internet is a global environment, using it to collect and process personal data necessarily involves the transmission of data on an international basis. This means for instance that data you pass to us may be processed outside the European Economic Area, although the data will always be held securely and in line with the requirements of UK data protection legislation. By communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.

Acknowledgement

By using this website you acknowledge that you have read the terms of this Privacy Policy and that you consent to the collection of information from you and use of such information as described in this policy.

Whilst we try to ensure that the information on the website is accurate, we can accept no responsibility for the accuracy of the website content. Users who rely on the information on the website do so at their own risk.

This website is made available for public viewing solely on the basis that Breast Cancer Haven excludes to the extent lawfully permitted all liability whatsoever for any loss or damage arising out of use of this website, or reliance upon its contents.

Amendments

Please note that this privacy policy is subject to change from time to time. This policy was posted on the website in March 2017.

We are committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability.

We are actively working to increase the accessibility and usability of our website and in doing so adhere to many of the available standards and guidelines.

Accessibility

This website endeavours to conform to level Double-A of the World Wide Web Consortium W3C Web Content Accessibility Guidelines 2.0.

These guidelines explain how to make web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user friendly for all people.

This site has been built using code compliant with W3C standards for HTML and CSS. The site displays correctly in current browsers and using standards compliant HTML/CSS code means any future browsers will also display it correctly.

Whilst we strive to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website.

We are continually seeking out solutions that will bring all areas of the site up to the same level of overall web accessibility. In the meantime should you experience any difficulty in accessing the our website, please don’t hesitate to contact us.

Where possible use an up-to-date browser


By using an up-to-date browser (the program you use to access the internet) you will have access to a much richer set of options to aid you as your navigate your way around this site. 

The standard browsers we would recommend are below with links to install each of them:

Mozilla FireFox
Firefox
Google Chrome
Chrome
Apple Safari Logo
Safari (MAC only)

Internet explorer



Once installed, each will bring its own selection of accessibilty options and may allow further options via the use of plug-ins. For more details see the Accessibility page for each one:

Options in our site


Alternative Style

Please choose a link below to change the way the site looks. Once set, the site will remain in this style for upto 30 days or until you select a different option.


We endeavor to ensure the site looks correct is these different styles but because of the constantly changing nature of the site and its content, this may not always be possible. If you do spot anything which doesn't look quite right then please let us know

Keyboard Short Cuts / AccessKeys

Different browsers use different keystrokes to activate accesskey shortcuts, as shown below:

  • Alt + [the accesskey]
    • Internet Explorer for Windows
    • Chrome for Windows (not that Shift is required in some circumstances
    • Safari for Windows
  • Shift + Alt + [the accesskey]
    • Firefox for Windows
  • Ctrl + Option + [the accesskey]
    • Safari for Mac
    • Chrome for Mac
    • Firefox for Mac

AccessKey = 1, takes you back to the home page
AccessKey = 2, skips over the navigation menu on the site
AccessKey = 3, takes you this accessibility page
AccessKey = 0, takes you to the Contact Us page

Options in your browser

Most modern browsers all share the most common accessibility tools, here is a list of useful features:

Incremental Search
Incremental search allows you to progressively search a web page for a particular word or phrase on a page. To enable this on your browser, press and hold ALT and then tap F . This will open a box to type your search into. As you type, the matches will be highlighted on the page for you.

Spatial Navigation
Hitting tab will jump you to each of the items you can interact with on any page. Holding the SHIFT key and then pressing tab will take you to the previous item.  

Caret Navigation (Internet explorer and firefox only)
Instead of  using a mouse to select text and move around within a webpage, you can use standard navigation keys on your keyboard : Home, End, Page Up, Page Down & the arrow keys. This feature  is named after the caret, or cursor, that appears when you edit a document.

To turn this feature on, press the F7 key at the top of your keyboard and choose whether to enable the caret on the tab you are viewing or all your tabs.

Space bar
Pressing the space bar on a web page will move the page you are viewing down to the next visible part of the page.


Text fonts
Depending on your browser, you can override all fonts on the site to one that is easier for you to read.
Guides here:
Change Font in Firefox
Change Font in Chrome
Change Font in Explorer


Enlarge your view
You can activate the browser zoom via these keyboard shortcuts
Zoom in Firefox
Zoom in Chrome
Apple Safari LogoZoom in Safari
Zoom in Explorer


Options on your computer

To zoom your entire computer screen

Apple Mac and Windows operating system both contain options to enlarge your view of your screen
Windows
MAC


Make your computer read the site aloud

This website has been built with screen readers in mind. Menus, pictures and inputs will have the correct tags and mark up to compliment your chosen screen reader.

We have tested with following tools:


NVDA (NonVisual Desktop Access) is a free screen reader for computers running on the Windows operating system.
The latest version can be downloaded for FREE here (on this page you may be asked for a voluntary donation, if you do not wish to donate, click "skip donation this time")


WAVE icon
WAVE is developed and made available as a free community service by WebAIM. Originally launched in 2001, WAVE has been used to evaluate the accessibility of millions of web pages. Read more here

Windows Narrator
Microsoft Windows Narrator is available in most versions of Mircosoft Windows operating systems and reads text on the screen aloud and describes events like error messages so you can use your PC without a display. To find out more and how to enable it on your version, please click here


In summary

We are committed to providing you access to our most valuable resources. If you do spot anything which doesn't look quite right or have any suggestions for how we might improve our services then please let us know